White Horse Wares Limited Privacy Policy

This privacy policy, for White Horse Wares Limited, will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

    • What data do we collect?

    • How do we collect your data?

    • How will we use your data?

    • How do we store your data?

    • Marketing

    • What are your data protection rights?

    • What are cookies?

    • How do we use cookies?

    • What types of cookies do we use?

    • How to manage your cookies

    • Comments

    • WooCommerce

    • Complianz

    • YITH WooCommerce Wishlist

    • Privacy policies of other websites

    • Changes to our privacy policy

    • How to contact us

    • How to contact the appropriate authorities

What data do we collect?

White Horse Wares Limited collects the following data:

    • Personal identification information (Name, email address, phone number, address etc.)

    • IP Address Logs

    • Order History

    • Payment Information

How do we collect your data?

You directly provide White Horse Wares Limited with most of the data we collect. We collect data and process data when you:

    • Register online or place an order for any of our products or services.

    • Voluntarily complete a customer survey or provide feedback via email or any other method.

    • Use or view our website via your browser’s cookies.

White Horse Wares Limited may also receive your data indirectly from the following sources:

    • Third Party Platforms such as Cloudflare

How will we use your data?

White Horse Wares Limited collects your data so that we can:

    • Process your order and manage your account

    • Email you with special offers on other products and services we think you may be interested in

    • Contact you with Order Updates

    • Keep our Site Secure with IP Logs

When White Horse Wares Limited processes your order, it may send your data to and also use the resulting information from credit reference agencies to prevent fraudulent purchases.

How do we store your data?

White Horse Wares Limited securely stores your data on our WordPress Server. The data is protected via the standard WordPress Security Features, in addition to Company Security Policies and Security based plug-ins and services. Access to Databases is secure and controlled via the hosting provider and only accessed using secure protocols.

We may also store invoice information on a local server, private business Discord server (postage labels), as well as our email server for bookkeeping purposes. This will not include any payment information (Credit card details etc..).

White Horse Wares Limited will keep your data for long as required, or until you contact us to invoke your legal right for removal of your personal data. Once this is no longer required, an appointed administrator will delete your data from our server.

Marketing

White Horse Wares Limited may send you information about our products and services that we think you may be interested in.

If you have agreed to receive marketing correspondences, you may always opt out at a later date.

You have the right at any time to request that White Horse Wares Limited cease contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email info@WhiteHorseWares.co.uk

What are your data protection rights?

White Horse Wares Limited would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request White Horse Wares Limited for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that White Horse Wares Limited correct any information you believe is inaccurate. You also have the right to request White Horse Wares Limited to complete the information you believe is incomplete.

The right to erasure – You have the right to request that White Horse Wares Limited erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that White Horse Wares Limited restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to White Horse Wares Limited’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that White Horse Wares Limited transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@WhiteHorseWares.co.uk

Or write to us: 55 Station Road, Mossley, Ashton-Under-Lyne, England, OL5 9EB

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

How do we use cookies?

White Horse Wares Limited uses cookies in a range of ways to improve your experience on our website, including:

    • Keeping you signed in

    • Understanding how you use our website

    • Allowing Functionality of Third Party Software such as Cloudflare and GoogleReCaptcha

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

    • Functionality cookies – White Horse Wares Limited uses these cookies so that we are able to recognise you on our website, and remember your previously selected preferences. These could include, what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies

You can set your browser to not accept cookies. However, in a few cases, some of our website features may not function as a result.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

WooCommerce

What we collect and Store:

While you visit our site, we’ll track:

    • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed

    • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

    • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information; including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

    • Send you information about your account and order

    • Respond to your requests, including refunds and complaints

    • Process payments and prevent fraud

    • Set up your account for our store

    • Comply with any legal obligations we have, such as calculating taxes

    • Improve our store offerings

    • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 10 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

Who on our team has access:

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

    • Order information; such as what you purchased, when it was purchased and where it should be sent to

    • Customer information; such as your name, email address, as well as billing and shipping information

Our team members have access to this information to help fulfill orders, process refunds and support you.

Payments:

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

What we share with others:

What personal information your store shares with external sources depends on which third-party payment processor plugins you are using to collect subscription payments. We recommend that you consult with their privacy policies to inform this section of your privacy policy.

If you are using PayPal Standard or PayPal Reference transactions please see the PayPal Privacy Policy for more details.

Complianz

This website uses the Privacy Suite for WordPress by Complianz to collect and record Browser and Device-based Consent. For this functionality, your IP address is anonymized and stored in our database. This service does not process any personally identifiable information and does not share any data with the service provider. For more information, see the Complianz Privacy Statement.

Privacy policies of other websites

The White Horse Wares Limited website contains links to other websites. Our privacy policy applies only to our website, therefore, if you click on a link to another website, you should consult the site’s privacy policy.

Changes to our privacy policy

White Horse Wares Limited keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on Aug 5, 2023 @ 10:20 am.

How to contact us

If you have any questions about White Horse Wares Limited’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@WhiteHorseWares.co.uk

Or write to us at: 55 Station Road, Mossley, Ashton-Under-Lyne, England, OL5 9EB

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that White Horse Wares Limited has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Email: https://ico.org.uk/global/contact-us/email/ or dataprotectionfee@ico.org.uk

Address: Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113